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Privacy Policy

Your privacy and trust are our top priorities at Chile Vista Hotel.

1. Introduction

Welcome to Chile Vista Hotel. At ChileVista.com, one of our main priorities is the privacy of our visitors and guests. This Privacy Policy document contains types of information that is collected and recorded by Chile Vista Hotel and how we use it. We are committed to protecting your personal data and ensuring that your experience with our luxury hospitality services is both safe and deeply enjoyable.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in ChileVista.com.

2. Information We Collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. When you book a room, reserve a table at our restaurant, or book a spa treatment, we collect specific details to facilitate your stay.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

  • Contact Information: Name, email address, postal address, and telephone number.
  • Reservation Details: Arrival and departure dates, room preferences, and special requests.
  • Payment Information: Credit card details, billing address, and transaction history (processed securely via encrypted gateways).
  • Technical Data: IP address, browser type, device information, and website usage statistics.

3. How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our hotel and website services.
  • Improve, personalize, and expand our website and guest experiences.
  • Process your reservations, payments, and specific requests (e.g., spa bookings, dietary requirements).
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the hotel.
  • Send you emails regarding your booking confirmation, pre-arrival details, and post-stay surveys.
  • Find and prevent fraud to ensure a secure environment for all our guests.

4. Log Files and Analytics

Chile Vista Hotel follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks.

These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information to better tailor our luxury services to your preferences.

5. Cookies and Web Beacons

Like any other website, ChileVista.com uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

You can choose to disable or customize your cookie preferences through our Cookie Consent banner or through your individual browser options. For more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.

6. Third-Party Privacy Policies

Chile Vista Hotel's Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. We work with trusted partners for payment processing, concierge services, and marketing, and ensure they adhere to strict data protection standards.

7. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

8. GDPR and CCPA Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate.
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email provided below.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

10. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us. Our dedicated team is here to ensure your peace of mind before, during, and after your stay.

Email: [email protected]
Phone: +56 9 1234 5678
Address: 123 Vista Blvd, Valparaíso Region, Chile